Contact Us

Are you evaluating Payroll?

Thank you for your interest! To order Payroll products or for assistance choosing the right products for your firm, contact one of our Software Consultants at 1-866-345-4171 or at SFS.Sales@wolterskluwer.com. Software Consultants are available Monday through Friday, 8:30 AM to 6:00 PM Eastern Time.

Have you purchased Payroll?

Whether you need technical support or the answer to a simple question, we offer a variety of ways to get your questions answered.

Phone Support

For complete details on hours of operation both on and off-season, visit our Contact Us page by entering https://taxna.wolterskluwer.com/contact-us in your Web browser.

  • Customer and Technical Support 1-800-638-8291
PRS Only
  • Pay-Per-Return System (PRS) Customers 770-857-5602

Information You May Need

In some cases, a Customer Care representative may ask you for your Payroll program version number, as well as your Client ID. You may also need to provide your installation type (stand-alone or network) and the computer path where Payroll is installed.

To access this information:

  1. From any of the Main Managers, click the Support menu.
  2. Select About.

The About Payroll dialog box appears. The Copyright tab provides the Program Version as well as your Client ID:

About Payroll dialog box (Copyright tab)

The Copyright tab is displayed by default. The License, Programs, Version Info, and Additional Information tabs provide further details.

Online Support

If you need technical assistance, be sure to use our online support available 24 hours a day at https://support.atxinc.com/. You will be able to find answers to many of your questions.

Even More Online Resources

See the following topics to find out more about these resources: